AI that helps Dedham HVAC companies book more jobs
AI calling and texting, appointment booking, lead follow-up and review requests, done for you. Eight Eye answers the no-heat call at 9 PM, books the heat pump consult while your techs are on a roof, and follows up on the quotes that haven't closed.
Heating and cooling in one of Massachusetts' oldest towns
Dedham has been around since the 1630s, and it's the county seat of Norfolk County. The Fairbanks House on East Street is the oldest surviving timber-frame house in North America, dated by tree rings to around 1637. Not every house in town is that old, of course, but older homes bring their own HVAC questions: radiators instead of ductwork, aging boilers, and retrofits that take some planning. Add the newer buildings near Route 1, Legacy Place and the I-95 interchange, and a Dedham HVAC company can see a very wide range of jobs in a single week.
That variety shows up on the phone. One caller has a boiler that won't fire. The next wants to know whether a ducted or ductless heat pump makes sense for a house with no ductwork. Another just needs a fall tune-up. Your team can't answer all of those from a ladder, and the caller who gets voicemail on a cold night isn't going to wait until morning to call someone else.
The calls that make or break an HVAC season
No-heat and no-cool emergencies. These come in at night, on weekends and in clusters during the first cold snap. Eight Eye asks your safety questions (anyone at risk from the cold, any gas smell), routes true emergencies to your on-call tech by your rules, and books the rest into the first open slot.
Heat pump consults. Massachusetts homeowners are asking about heat pumps, and Mass Save's whole-home heat pump rebates require an installer in the Mass Save Heat Pump Installer Network. If you're in the network, callers want to know. The AI explains what you've told it to say about rebates, collects the details of the home (heating fuel, ductwork, square footage), and books the in-home consult. It doesn't promise rebate amounts.
Maintenance and tune-ups. Spring AC checks and fall heating tune-ups fill the calendar when someone actually books them. The AI does, around the clock.
Quotes that stall. System replacements are big decisions, and a lot of homeowners get two or three quotes. On Growth and Pro, open estimates get a polite follow-up text, so you're still in the conversation when they decide.
Reviews. On Pro, customers get a short review request after the job. In HVAC, a strong review profile helps the next homeowner choose you on a cold night.
Example: a heat pump consult
Example conversation (illustrative, not a recording)
Eight Eye AI
Thanks for calling Eastbrook Heating & Cooling. This call is recorded, and I'm the virtual assistant. How can I help?
Caller
Hi, we're thinking about replacing our oil boiler with heat pumps. Do you do that, and can you help with Mass Save?
Eight Eye AI
We do. We're part of the Mass Save Heat Pump Installer Network, and the comfort advisor can walk you through which rebates your home may qualify for during the visit. Can I ask a few questions about the house?
Caller
Sure.
Eight Eye AI
Roughly how big is the home, and does it have any ductwork now?
Caller
About 2,200 square feet, no ducts. It has radiators.
Eight Eye AI
Thanks. The advisor can look at ductless options for that. The first consult openings are Tuesday at 4:00 or Thursday at 10:00.
Caller
Tuesday at 4.
Eight Eye AI
Great. What's your name, the address and the best number?
Caller
Anne Murphy, 18 Bridge Street, Dedham, 781-555-0151.
Eight Eye AI
You're booked for Tuesday at 4:00, Anne. If you have a recent oil bill handy, that helps. I'm texting you a confirmation now.
The company, caller and address are fictional, and "in the network" is an example: the AI only says what's true for your company.
Hear it
Hear an Eight Eye AI test call (simulated caller)
Here’s an Eight Eye AI test call for a fictional HVAC company. The caller is a computer-generated voice; the answering voice is Eight Eye’s AI.
A homeowner calls after hours with no heat. The AI checks for safety risks, collects the address and books the first open slot.
Transcript
Eight Eye AI
Thanks for calling Northside Heating and Air. Just so you know, this call is recorded, and I'm the virtual assistant. How can I help you tonight?
Caller
Hi. Our furnace stopped working this morning, and the house is getting pretty cold.
Eight Eye AI
I'm sorry you're dealing with that. I'll get a technician out — may I have your name and service address?
Caller
Sure. It's Dave Morgan, fourteen Elm Street in Woburn.
Eight Eye AI
Thanks, Dave. Is the thermostat on, and is anyone in the home at risk from the cold, like an infant or elderly family member?
Caller
The thermostat's on, it just blows cold air. And no, it's just me and my wife.
Eight Eye AI
The earliest opening is tomorrow between eight and ten in the morning. Does that work for you?
Caller
Yes, that's great.
Eight Eye AI
You're all set for tomorrow, eight to ten A.M., at fourteen Elm Street in Woburn. I'm texting a confirmation now. Is there anything else I can help with?
Caller
No, that's it. Thank you.
Eight Eye AI
You're welcome, Dave. Stay warm tonight.
These are simulated demo calls, not recordings of real customers. Businesses, callers and addresses are fictional. The answering voice is Eight Eye’s AI, recorded on live test calls; the caller is a computer-generated voice. Silences between turns were shortened slightly in editing; the words are unedited, and the transcripts show what the AI actually said, except that on this page the fictional business names are changed (the recordings use earlier placeholder names).
Intake. Your services, service area, hours, on-call rotation, what counts as an emergency, and what you want said about rebates and financing.
Build and test. We write the call flow, add the Massachusetts recording and AI disclosure, connect your calendar or Jobber or Housecall Pro, and run test calls together. Our target is live in 7 days from your intake form.
Forward your calls. After hours, when lines are busy, or all the time. You keep your number.
Weekly tuning. You get a summary of every call by text and email, and we review transcripts every week, especially heading into the first cold week of the season.
No-heat and no-cool calls, routed to on-call by your rules
Heat pump and system replacement consults
Spring and fall maintenance bookings
Service agreement questions
Property manager and landlord calls
Missed-call text-back and estimate follow-up (Growth, Pro and Full Stack; texts once texting is approved) and review requests (Pro and Full Stack)
Eight Eye is based in Winchester and sets up HVAC companies across Massachusetts remotely. For more on how it works for the trade, see our HVAC page. If your territory also covers Norwood, Westwood or Needham, those calls are handled the same way.
Frequently asked questions
Can it handle gas smell calls?
It follows your safety script. Typically that means telling the caller to leave the house and call the gas company's emergency line or 911 from outside, then alerting your team.
Will it quote system prices?
No. It can share a diagnostic or service call fee if you approve one, and books an in-home visit for replacements and installs.
Does it know about Mass Save rebates?
It knows what you tell it. We set it up with your approved wording, and it never promises a specific rebate amount.
Does it work with Jobber or Housecall Pro?
Yes. On Growth and Pro, jobs can go straight into Jobber or Housecall Pro with the details your tech needs.
Two ways to start
See how many more customers your Dedham HVAC company could be booking
Get a Free Business Audit of how easy your business is to find and reach online, or book a 20-minute demo and hear Eight Eye handle a call for your kind of business. Questions first? Call (774) 613-1135 or email support@eighteye.ai.
