Subscription terms

Last updated: October 23, 2026

These terms explain how billing works for plans and add-ons bought on eighteye.ai. Client services are also governed by your written client agreement. If the two differ, the client agreement controls.

Automatic renewal

• Monthly plans (Starter, Growth, Pro, Full Stack, Solo Agent, Team, Brokerage and New Agent steps) renew and bill automatically every month until you cancel.
• Yearly plans renew and bill automatically every year until you cancel.
• Setup fees are one-time. On plans with a setup fee, it’s billed with your first month or first year.
• Overage is $0.25 per minute over your included minutes.
• Monthly add-ons and Local Sponsor spots renew and bill automatically every month until you cancel. One-time add-ons don’t renew.
• Payments are processed by Stripe and charged to the card you paid with.

How to cancel

Email support@eighteye.ai from the email on your account and tell us which plan or add-on to cancel. Cancelling stops future renewals. There are no long-term contracts on monthly plans.

Refunds

Refunds are handled under your written client agreement. Cancelling stops future renewals. Questions about a charge? Email support@eighteye.ai.

Questions

support@eighteye.ai · (774) 613-1135

See also our terms of service and privacy policy.