Privacy Policy

Last updated: October 29, 2026

Who we are

Eight Eye Inc (“Eight Eye”) provides AI calling and texting, appointment booking, lead follow-up and review request services to small businesses.

Mailing address: 28 Church St #14, Winchester, MA 01890

Information we collect

Forms on this site: what you type in, such as name, company, phone, email, website, town and message.
Callers to our clients: call audio and transcripts (recorded only after a disclosure), the caller’s phone number, and details given to book service.
Text messages: phone numbers, message content, and opt-in and opt-out records.
Payments: billing details processed by Stripe (see below).
Server logs: IP address, browser type, pages requested and time of the request.
Referral code: the ee_ref code described below, if you arrived through a referral link.

How we use it

To respond to inquiries, prepare audits and guides you request, send the newsletter you sign up for, provide the service to our clients (answering calls, booking jobs, sending texts), credit referrals, bill for plans, keep the site secure, and improve call quality.

Free audits

When you request a Free AI Growth Audit or a Free Business Audit, we use the details you submit (name, email, optional phone, business name, website, Google listing link, industry and town) to prepare and email your report and up to four follow-up emails about it. We review only public information about your business. We keep audit requests for up to 24 months so we can answer questions about your report, then delete them. You can unsubscribe from follow-ups with one click or ask us to delete your request at support@eighteye.ai.

Guides and program sign-ups

If you sign up for a free guide, we use your email to send the guide and a short series of three related emails. You can unsubscribe at any time. If you apply to our partner or referral program, we use your details only to review your application and run the program.

If you subscribe at /newsletter/, we store your email address with our email provider and use it only to send the newsletter, one email each time we publish a new issue. You can unsubscribe at any time, or email support@eighteye.ai and we’ll remove you.

Referral cookie and local storage

If you open a link that contains a referral code (for example eighteye.ai/?ref=CODE), our site stores that code as ee_ref in your browser’s local storage and in a first-party cookie for 90 days. We add it to forms you send and to Stripe checkout links, only so we can credit the person who referred you. It is not used for advertising, and we use no ad trackers. You can clear it by deleting this site’s cookies and site data in your browser.

Hosting and server logs

This site is hosted by Vercel. Like most hosts, Vercel keeps standard server logs (IP address, browser type, pages requested and time) to deliver and secure the site. Form submissions and audit records are stored in private storage on Vercel.

Site analytics

We use Vercel Web Analytics, a privacy-friendly, cookieless tool that counts page views and visits in aggregate; it doesn’t use cookies or build profiles across sites.

Payments (Stripe)

Payments are processed by Stripe. Stripe collects your card details directly; we don’t see or store your full card number. Stripe shares with us your name, email, billing address, what you bought, your payment status and any referral code. Stripe’s own privacy policy applies to the data it holds.

AI, voice, telephony and SMS providers

To answer calls for our clients, call audio is processed by our voice AI provider (currently Retell AI), which uses third-party AI language models to understand callers and reply. Transcripts and call summaries are stored in that provider’s systems and shared with the client business that was called. Phone calls and text messages are carried by telephony and SMS providers. Emails are sent through our email provider (currently Resend).

AI training. Our voice AI provider’s terms allow it to use de-identified, aggregated call data to develop, train and improve the AI models in its service. We use call transcripts to improve each client’s call script and answers.

Text messages

We send texts for our clients in these programs:

Missed-call text-back: a text to someone who just called a client business and didn’t reach anyone.
Lead and estimate follow-up (Growth, Pro and real estate plans): follow-up texts to people who contacted the client and agreed to receive texts.
Review requests: a short request after a job, visit or closing, to the client’s own customers.
Customer campaigns (Full Stack): a monthly message to the client’s customers who opted in.
Open house follow-up (real estate New Agent steps): a thank-you text and up to 2 follow-ups to visitors who signed in and agreed to texts.
Replies to Hot Leads emails (coming soon): texting only after a prospect replies or asks to be contacted.

Our clients are responsible for getting each person’s consent before marketing texts are sent, and we send marketing texts only to numbers marked as opted in. Reply STOP to any text to opt out. Message and data rates may apply. We don’t sell phone numbers or share them for anyone else’s marketing.

Sharing

We share data with the client business you called and with service providers who help us run Eight Eye (such as hosting, payments, email, voice AI, telephony and SMS providers) under contract. We do not sell personal information.

Retention and security

We keep information only as long as needed to provide the service and meet legal obligations, and we protect it with reasonable administrative and technical safeguards.

Your choices

Website visitors, subscribers and callers to our clients can ask to see or delete their information by emailing support@eighteye.ai. If you called one of our clients, tell us the business you called and the number you called from, and we’ll work with that business on your request.

Children

Our site and services are for businesses. They aren’t directed to children under 13, and we don’t knowingly collect their information.

Do Not Track

We don’t track visitors across other websites, so we don’t change how the site works in response to Do Not Track signals.

Changes to this policy

When we change this policy, we update the date at the top of this page. For significant changes, we also post a notice on this site.

Contact

support@eighteye.ai · (774) 613-1135