Massachusetts call recording: how Eight Eye stays compliant
Massachusetts law prohibits recording a conversation without the consent of everyone on it (M.G.L. c. 272 §99). Eight Eye opens every call with a recording and AI disclosure, and nothing is recorded until that greeting has played.
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This page is general information, not legal advice. Talk to your attorney about your business.
What the law says
The Massachusetts wiretap statute, M.G.L. c. 272 §99, makes it illegal to secretly record a conversation. In practice that means everyone on the call needs to know it’s being recorded.
What Eight Eye does on every call
- Opens with a disclosure that the call may be recorded and that the caller is talking to an AI assistant.
- Does not record until the greeting has played.
- Sends missed-call text-backs only to people who called you, with STOP opt-out.
- Uses A2P 10DLC-registered numbers for texting.
- Includes written data-processing terms in every client agreement.
Sample greeting
“Thanks for calling [Your Business]. This call may be recorded, and you’re speaking with our AI assistant. How can I help?”
Frequently asked questions
Is Massachusetts a two-party consent state?
Massachusetts is commonly called an all-party (or two-party) consent state: its wiretap statute, M.G.L. c. 272 §99, prohibits secretly recording a conversation without the consent of all parties.
Does Eight Eye record calls?
Only after the disclosure greeting has played. Every call opens with a notice that the call may be recorded and that the caller is speaking with an AI assistant.
Does the missed-call text-back follow texting rules?
Yes. Text-backs will go only to people who called you, include STOP opt-out, and be sent through A2P 10DLC-registered numbers. Texting switches on once that carrier registration is approved.
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