Malden, MA · Property managers & landlords
AI calling and texting, appointment booking, lead follow-up and review requests, done for you. Eight Eye takes the 11 PM no-heat call, sorts emergencies from routine requests using your rules, and books showings for the people who want to rent from you.
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Malden is a city built around the Orange Line. Malden Center and Oak Grove both sit inside the city, with commuter rail at both, so a lot of renters pick Malden for the ride into Boston. For anyone managing apartments here, that means steady leasing interest and a lot of tenants who call when they get home from work, which is exactly when the office has closed.
Tenant calls don't keep office hours, and in Massachusetts some of them can't wait. The State Sanitary Code requires heat of at least 68°F during the day and 64°F overnight from September 15 through May 31, and a lack of heat is treated as a condition that may endanger health and safety. A no-heat call at 10 PM in January is not a "we'll get back to you Monday" call.
Most property managers handle this with a cell phone that someone carries every night. It works until that person is asleep, driving, or already on another emergency.
Emergencies that aren't triaged. A dripping faucet and water coming through a ceiling are both "a leak" when a tenant calls. Eight Eye asks the questions you'd ask, follows your emergency list (no heat, active water, no power, lockouts if you cover them, gas smell goes to 911 and the utility first), and pages your on-call tech or vendor, with a backup if they don't respond.
Routine requests that clog the emergency line. Most after-hours calls aren't emergencies. Eight Eye logs them as maintenance requests with the unit, the problem, photos by text if you want them, and access permission, so your team starts the morning with a clean list.
Leasing calls that go to voicemail. People looking for an apartment near the Orange Line usually contact several listings at once. Eight Eye answers questions you approve (rent range, pets, parking, move-in dates), books showings, and on Growth and Pro, follows up by text with people who asked to hear back.
Owner and tenant updates. The AI can tell a caller that their request was received and when to expect a visit, using the information your team gives it, so fewer people call twice.
Example conversation (illustrative, not a recording)
Thanks for calling Fernhill Property Group. This call is recorded, and I'm the virtual assistant. How can I help?
The heat in my apartment isn't working. It's freezing in here.
I'm sorry, let's get someone on it. What's your building address and unit number?
88 Pleasant Street, unit 3B.
Thanks. Is the whole apartment cold, or just one room? And is anyone in the unit at risk from the cold, like a baby or an older adult?
The whole place. It's me and my mom, she's 79.
Thank you for telling me. This is an emergency under our policy, so I'm calling the on-call technician now and texting them your unit and what you told me. If they don't confirm in ten minutes, I'll call the backup. You'll get a text with the technician's name and arrival window.
Okay, thank you.
Please don't use the oven to heat the apartment. If you smell gas, leave and call 911.
The company, tenant and address are fictional. The emergency list, scripts and who gets called come from you.
Example conversation (illustrative, not a recording)
Hi, I saw your listing for the one-bedroom near Oak Grove. Is it still available?
It is. It's available for a March 1 move-in. Can I ask how many people would be living there, and if you have pets?
Just me, and one cat.
Cats are allowed in that building. I can book a showing Saturday at 10:00 or 11:30.
10:00 works.
You're booked for Saturday at 10:00. I'll text you the address and the leasing agent's name.
Hear it
Our published demo calls are home-service examples (heating, plumbing and electrical), answered by Eight Eye’s AI on live test calls with a computer-generated caller. For a property management company, the same AI uses your services, schedule and policies instead. On your demo, we’ll set up a call for your kind of business.
Demo recording — simulated call
HVAC · evening · 1:01 · fictional business “Northside Heating & Air”
A homeowner calls after hours with no heat. The AI checks for safety risks, collects the address and books the first open slot.
Demo recording — simulated call
Plumbing · 2:00 AM emergency · 0:57 · fictional business “Example Plumbing Co.” (the recording uses an earlier placeholder name, “Bay Path Plumbing”)
A burst pipe in the middle of the night. The AI gives shut-off guidance, collects the address and pages the on-call plumber, with a backup if they don't answer.
Demo recording — simulated call
Electrical · weekday, crew on jobs · 0:58 · fictional business “Example Electric Co.” (the recording uses an earlier placeholder name, “Granite State Electric”)
Everyone is on job sites. The AI qualifies an EV charger quote request and sets up an estimator callback for after three.
These are simulated demo calls, not recordings of real customers. Businesses, callers and addresses are fictional. The answering voice is Eight Eye’s AI, recorded on live test calls; the caller is a computer-generated voice. Silences between turns were shortened slightly in editing; the words are unedited, and the transcripts show what the AI actually said, except that on this page the fictional business names are changed (the recordings use earlier placeholder names).
More detail: how it works · pricing · Massachusetts call recording rules
If your buildings are also in Medford, Melrose or Everett, the same setup covers them. Eight Eye is based in Winchester, a few miles north.
No. You do. We build your emergency list into the call flow word for word, and anything not on it is logged as a routine request. You can change the list any time.
It sends every request by text and email with the details your team needs. If your software accepts requests by email or has a booking link, we can route requests there. We'll confirm what's possible for your system on the demo.
Only what you approve, like the rent range, pet policy and move-in date for a listing. It won't negotiate or promise anything you haven't written down.
Yes. Every call opens with the recording and AI disclosure that Massachusetts law requires.
Plans are month-to-month. Starter is $449/month plus $500 setup for after-hours and overflow calls, Growth is $649/month plus $750 setup with 24/7 coverage, booking and follow-up, and Pro is $899/month plus $1,000 setup for multiple locations or lines and adds review requests. Full Stack is $1,497/month plus $1,997 setup and adds website AI chat, Google Business Profile care and a monthly results review by email. See pricing for details.
Two ways to start
Get a Free Business Audit of how easy your business is to find and reach online, or book a 20-minute demo and hear Eight Eye handle a call for your kind of business. Questions first? Call (774) 613-1135 or email support@eighteye.ai.
Book a 20-minute demo. We’ll show you exactly how calls, bookings, follow-up and review requests would work for your business.
Book a Demo →Ask Eight Eye
Automatic answers from our pricing and FAQ pages. Please don’t share personal or health details. Need a person? Call (774) 613-1135.
