AI calling, booking & follow-up · Massachusetts
AI calling and booking for law firms
Attorneys are in court, in meetings and on deadlines. Eight Eye answers every call to your firm, captures new-client intake including conflict-check details, routes urgent matters by your rules, and books consultations.
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Why law firms miss calls
For many firms, a potential client’s first call decides who they hire. People with a legal problem often call several firms and choose the one that answers and responds clearly. Staff are busy with existing matters, and after-hours calls, like an arrest or an emergency custody issue, can’t wait. Eight Eye gives every caller a professional answer and your team the information it needs.
Common missed-call scenarios for law firms
New-client intake
Eight Eye asks for the caller’s name, the other parties’ names for conflict checks, the type of matter and how they found you.
Urgent matters
It flags situations your firm defines as urgent, such as an arrest, and routes them to the on-call attorney.
Consultation scheduling
It books consultations into your calendar.
Existing clients
It takes messages for the right attorney or paralegal.
Matters you don’t handle
It explains politely and can share referral information you provide.
What Eight Eye answers and books for law firms
- New-client intake with conflict-check details
- Consultation scheduling
- Urgent-matter routing by your rules
- Messages for attorneys and paralegals
- Referral information for matters you don’t handle
- Billing questions
Example call flow: a new-client call
- Eight Eye answers with your firm name and the required disclosure.
- The caller was in a car accident and wants to talk to a lawyer.
- Eight Eye collects the caller’s name, the other parties’ names for a conflict check, and the date of the accident.
- It books a consultation, or flags it for the intake team.
- You get a summary with every detail.
Illustrative example of how a call is handled, not a recording of a real customer. Hear full simulated demo calls.
After-hours coverage for Massachusetts firms
People often look for a lawyer in the evening or on a weekend, after something has happened. Eight Eye can answer for firms across Greater Boston and Massachusetts at any hour and captures intake while the caller is ready to talk.
What we set up for your legal phone line
Before launch we work through your practice areas, the intake questions for each, the names and details needed for conflict checks, your consultation fees and scheduling rules, and what your firm treats as urgent. We also set the wording for matters you don’t handle and the referral information you want shared, and we configure intake to collect only what your team needs.
How Eight Eye’s 24/7 AI answering and follow-up fits your business
Eight Eye works alongside your front desk and staff. You forward calls after hours, when lines are busy, or all the time, and you keep your existing number. Every call opens with the recording and AI disclosure Massachusetts requires (M.G.L. c. 272 §99). After each call you get a short summary by email (and by text once texting is approved), and appointments go on the calendar you choose, or arrive as a detailed request your team confirms in your own scheduling system.
The phone is only the start. On Growth and Pro, open estimates and leads get a polite follow-up so they don’t go quiet (by text once texting is approved), and on Pro, customers get a short request to leave an honest review after the job or visit.
We build, test, launch and manage everything for you, with a target of live in 7 days from your intake form, then review call transcripts every week so the answers keep getting better. Plans are month-to-month; see pricing. To see what unanswered calls could be costing your staff in appointments, try the missed-call calculator, or get a Free Business Audit of how easy you are to find and reach online.
New to AI? Read our plain-English guide to AI for small business.
Available to law firms across Massachusetts
Eight Eye is based in Winchester, MA and can answer calls for law firms statewide, from Greater Boston to Worcester, Springfield and the South Coast, including Winchester, Stoneham, Lowell, Newton. See all service areas.
Local pages: Legal in Cambridge, MA.
Frequently asked questions
Does it give legal advice?
No. It collects information, books consultations and routes calls. It tells callers it can’t give legal advice.
Can it run conflict checks?
It collects the names your team needs to run conflict checks. Your team runs the check.
How is confidentiality handled?
Talk with us about your confidentiality requirements before launch. We’ll walk through what’s collected and stored and configure intake to match.
Can it speak Spanish and Portuguese?
Not yet. Eight Eye answers in English today. Spanish and Portuguese are on our roadmap, and we’ll offer them only after they’re fully tested.
How much does Eight Eye cost for law firms?
Eight Eye plans are month-to-month: Starter is $449/month plus $500 setup (after-hours and overflow, message-taking), Growth is $649/month plus $750 setup (24/7 coverage and booking), Pro is $899/month plus $1,000 setup, and Full Stack is $1,497/month plus $1,997 setup (adds website AI chat, Google Business Profile care and a monthly results review by email). Overage is $0.25/min. See the pricing page for details.
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See how Eight Eye can grow your business
Book a 20-minute demo. We’ll show you exactly how calls, bookings, follow-up and review requests would work for your business.
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